Terms of use

CURRENCIES

PAYMENTS AS WELL A REFUNDS FOR SHIPMENTS ARE ALL INVOICED IN EURO (EUR).
CREDIT CARDS WILL BE DEBITED IN EURO, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

PAYMENT METHODS

PAYMENT BY CREDIT CARD OR DEBIT CARD
WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO THE PROTECTED ONLINE BORIKA BANKING SYSTEM. IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. PRE-ORDER PRODUCTS THAT ARE PURCHASED BY BANK TRANSFER MUST BE PAID FOR WITHIN 48 HOURS OF PLACING THE ORDER AS STATED IN THE BANK TRANSFER GUIDELINES ABOVE.

SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

ALL ORDERS ARE PROCESSED WITHIN 3-5 WORKING DAY AND SHIPPED WITH IN TAME end DHL EXPRESS.

DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.

ORDERS INSIDE THE EUROPEAN UNION TAKE 2-3 DAYS.

ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 4-7 DAYS TO ARRIVE.

EUROPEAN UNION

THE PRICES SHOWN ON VANITTA-FASHION WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: € 20

OUTSIDE OF THE EUROPEAN UNION

ARE INCLUDED SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY VANITTA FASHION.

SHIPPING COST: € 30

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 3-5 WORKING DAY. HOWEVER, DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTA PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.

VANITTA FASHION WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF VANITTA FASHION THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODU INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID. WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH. IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT CUSTOMERCAR CONTACT@VANITTA.COM FOR SUPPORT.
WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.

RETURN POLICYCT’S PURCHASE PAGE. NCES BEYOND THE CONTROL OF VANITTA FASHION. WE GLADLY ACCEPT EXCHANGES OR REFUND WITHIN 10 DAYS FROM THE RECEIPT OF THE MERCHANDISE. KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENCE SIZE. THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED.

PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO. IN ORDER TO START THE EXCHANGE OR REFUND PROCESS THE CUSTOMERS CAN CONTACT THE RICK OWENS CUSTOMER CARE TEAM VIA EMAIL AT CONTACT@VANITTA.COM

STATING THE ORDER NUMBER, REASON FOR RETURN AND WHETHER IT’S A REQUEST FOR PRODUCT EXCHANGE OR A REFUND. THE CUSTOMER WILL THEN RECEIVE AN EMAIL WITH A RETURN AUTHORIZATION NUMBER THAT IS NEEDED TO FILL OUT THE RETURN TAG WHICH MUST BE SENT BACK WITH THE ITEM/S IN QUESTION.

PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHILE SENDING YOUR RETURN BACK TO VANITTA FASHION AVOIDING ANY DISCREPANCY.

ITEM/S THAT WILL NOT MATCH VANITTA FASHION PRETURN POLICY WILL BE NOT TAKE INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT HIS OWN COST.

THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (BAGS, WRAPPING, ETC.). THE ITEM/S MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE VANITTAFASHION PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPPEMENT. SWIMWEAR MUST SENT BACK WITH THE HYGIENIC STRIP STILL IN PLACE OR IT WILL NOT BE ACCEPTED.

IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

THE REFUND PROCEDURE WILL TAKE 10 DAYS FROM THE ARRIVAL OF THE ITEM/S AT THE WAREHOUSE. ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED.

ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT, THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS.

BANK TRANSFER REFUNDS WILL BE REFUNDED TO THE ORIGINAL ACCOUNT AFTER THE CUSTOMER HAS SENT THE RICK OWENS.EU CUSTOMER CARE TEAM HIS BANK COORDINATES.

ALL RETURN SHIPPING AND IMPORT FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

RESPONSIBILITY

THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE VANITTA-FASHION.COM

BY USING VANITTA-FASHION.COM THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON VANITTA – FASHION.COM USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED BY VANITTA- FASHION.COM TO REFRAIN FROM USING THE SITE.

VANITTA- FASHION.COM RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING.

WE URGE USERS TO CHECK BACK OFTEN AND STAY UP TO DATE ON THE LATEST UPDATES AND LEGAL ISSUES.

THE USE AND ACCESS OF VANITTA - FASHION.COM IS FOR PERSONAL USE ONLY.